Motivating Your Team Through Times Of Change
Clear communication is key ...
Over the years, I have worked with many business owners, helping to formulate their plans for the business and working on strategies to implement those plans – all exciting stuff! However, with this comes change ...
This could be a change to systems and processes, a change in approach to customers, a change in direction; it could be any number of things – all of which can be incredibly unsettling to the staff involved.
It is critical to get staff buy-in to any changes that you, as a business owner, are looking to
make. Effectively managing organizational change is a four-step process:
Recognizing the changes in the broader business environment
Developing the necessary adjustments for their company's needs
Training their employees on the appropriate changes
Winning the support of the employees with the persuasiveness of the appropriate adjustments.
It starts with you! Your team will look to you for guidance and inspiration.
MOTIVATING YOUR EMPLOYEES
Understand your staff
Employees are motivated by what they get out of their jobs. This may not necessarily be all about money - job satisfaction and career progression are also important factors in motivating your employees. If you can identify the personal goals of your employees and align these with the goals of you firm, you and your staff will be working towards the same targets. If for example your staff wish to develop their skills, encouraging this can benefit your business as more skilled staff tend to be more productive which can therefore drive the success of the business.
Build a motivated team
Building a workplace that stimulates positivity and productivity can be a strong tool in motivating your team. Employees are motivated by personal goals which are in turn driven by external factors like work environment, recognition, salary, bonuses etc. As a manager, you can encourage the firm to recognize the achievements of your staff and encourage them to develop as professionals. This type of encouragement can help you to develop a highly motivated, positive workplace.
Empowerment and risk taking
Many businesses shy away from risk. However a certain amount of "positive risk" can be a good thing. Management can encourage a culture of "intelligent Risk Taking" whereby staff take it upon themselves to make non-critical decisions and see those actions through. Training is essential to the success of such an initiative and staff should be encouraged to seek management approval on medium and high risk decisions. However, low-risk decisions such as giving a once-off 2% discount in order to win a £1000 sale can be made by a staff member without risking the entire future of the firm. This type of empowerment makes staff members feel valuable to the firm and serves as a motivating factor to the whole team.
Make your team feel like partners
The Best Managers make their employees feel like partners in the business rather than mere team members. When employees feel the ownership of something, they care for it more and work for its betterment. You can start by encouraging entrepreneurial thinking among the employees, explain how the business is run and help employees feel as if they own part of the business. Encourage your staff to make suggestions as to how you can offer a better service or improve a product offering. Include your team in decision-making processes and make them feel like a valuable part of the business. This will motivate your employees to work hard and put extra effort in to their work.
Communication is as much about non-verbal communication and listening as it is about speaking. Here are some crucial concepts that business owners/managers often forget:
Listen with intent
Most of us believe we have great listening skills. The fact is, most of us don't listen well at all. Effective managers purposefully listen. They can easily change how they listen based on the need and the situation.
Be the message
As a manager in an organisation, department or business all eyes are on you. You are being watched; how you speak, how you listen, even what you wear. You are your message; you are modelling behaviour that impacts others and your firm. You have the opportunity to help or hinder your business's morale, productivity, profitability and relationships. You must be aware of what you are communicating through your words and your behaviour.
Effective managers are truthful. When you do so, you are positioning yourself to get the results you need and you will strengthen relationships along the way. When a manager is truthful it promotes good practice within the whole firm, even when it means having potentially difficult conversations.
Speak simply and powerfully
Learn how to synthesise information to come up with powerful statements. Make your remarks memorable. Most people cannot remember more than a few ideas at a time. Make your points clearly and succinctly. Deliver your message elegantly and powerfully.
Treat communication as a critical process
Your business is important to you. Enhance your potential by developing strong communication skills throughout your firm. Design both formal and informal communication training to assure that all of your management team receive consistent and relevant information.
I have worked with many business owners and their teams to help facilitate the changes required whilst keeping everyone happy. If you would like to talk more about how to build a team of unstoppable people, call me on 07521 790284 or click here to email me.
Until next time ...
I'm Kirsty Parris and I specialise in helping business owners, like you, to realise the true potential of your business. Whether that is getting you back on track with your business plan or helping to devise and implement new plans that you never thought possible.
Some of my clients see me as a coach, a mentor, a consultant and some even as a financial therapist!
Based near Milton Keynes I primarily work with owner managed and family businesses between London and Birmingham.
I offer a broad spectrum of business development services including business coaching, business growth planning, sales and marketing support, personnel support and systems reviews.
I am not just another business consultant as I see the job through with implementation should you require it and I will work with you on a retained basis as an addition to your team or on a project by project basis...your call...and there is no tie in. You work with me for as long as you are seeing the results.
Your minimum requirement? You need to be ambitious enough to reach or exceed your personal and business potential. Together we will make it happen!
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